Please get in touch with helpdesk for assistance. You need to attach a photo or a video and explain the issue.
If your device meets the requirements for a warranty claim, collection will be scheduled, and a courier company will be assigned to pick up the item from you and ship you a replacement unit within 14 working days.
Contact number: 04-2022 123
Operation hours: 9am to 6pm, Mondays to Fridays