To cancel your Soundbox Pocket service or prevent automatic deductions, please contact the TNG eWallet merchant helpdesk.
Contact number: 03-5022 3888
Operation hours: 7am to 10pm, Mondays to Sundays
You will be notified prior to the start of the new 12-month cycle that the fee will be deducted from your eWallet balance. We recommend cancelling before the new cycle begins, as once the fee is charged, it is non-refundable.