How do I cancel my Soundbox Pocket service or stop the yearly renewal fee from being automatically deducted from my TNG eWallet balance?

To cancel your Soundbox Pocket service or prevent automatic deductions, please contact the TNG eWallet merchant helpdesk.

Contact number: 03-5022 3888

Operation hours: 7am to 10pm, Mondays to Sundays

You will be notified prior to the start of the new 12-month cycle that the fee will be deducted from your eWallet balance. We recommend cancelling before the new cycle begins, as once the fee is charged, it is non-refundable.