The 12-month warranty on your Touch ‘n Go eWallet Soundbox Pocket covers technical malfunctions. To initiate a warranty claim, follow these steps:
- Contact our partner’s helpdesk for assistance.
Contact number: 04-2022 123
Operation hours: 9am to 6pm, Mondays to Fridays
Email: operation@infinitepay.com.my
Whatsapp: 012-944 4482 (Text only) - Provide a photo or video that visually demonstrates the malfunction along with a description of the issue.
- If your claim is approved, our partner will arrange for a courier service to collect the device from you.
- A replacement unit will be sent to you within 14 days.