What should I do if the SIM card in my TNG eWallet Soundbox Pocket isn’t connecting?

If your TNG eWallet Soundbox Pocket isn’t connecting or announcing incoming payments, try the following steps:

1. Turn your TNG eWallet Soundbox Pocket off and on again
2. Check that the SIM card is inserted correctly and securely
3. Ensure you’re in an area with good network reception.

If the issue continues, please reach out to our partner’s helpdesk for further assistance.

Contact number: 04-2022 123
Operation hours: 9am to 6pm, Mondays to Fridays
Email: operation@infinitepay.com.my
Whatsapp: 012-944 4482 (Text only)