We take utmost care for the quality of each item before it is dispatched to you. In the unlikely situation that your purchased item is damage due to manufacturing error and is within 10 calendar days from the day of item received, the product is covered with 1-to-1 replacement. Hence, you will qualify for a complimentary item replacement given that you are able to provide proof of damage. Upon investigation and subject to validity, a replacement will be dispatched to you to the same address at zero cost. You may request for the replacement by filling up the form HERE. Our merchant support team will contact you within 3 working days.
In an unlikely event where the item is lost during transit, we will make the necessary arrangements so that a replacement is despatched. If you require further assistance, please fill up the form HERE. Our merchant support team will contact you within 3 working days.