General FAQ

Merchant Sign Up

• How do I sign up to be a Touch 'n Go eWallet merchant?
• How do I check the status of my Touch 'n Go eWallet Merchant application?
• How do I register a new or additional outlet?
• When can I receive the Merchant QR Code?

Payment & Settlement

• When will I receive my payment?
• What is the daily cut off time?
• When the daily report will send to merchant?
• How do I report a payment dispute?
• How can merchant be assured if the payment made by user is successful?

Technical Matters

• What should I do if my QR code is not working?
• What should I do if my QR code does not match my registered business name?

Update Company Details

• How do I update my company profile?

Merchant Dashboard

• How do I download the Merchant Dashboard Handbook?
• How do I access my QR code using Merchant Dashboard and print it out?
• How do I activate Touch 'n Go eWallet In-App Notification (Merchant Dashboard)?
• How do I manage my outlet in Merchant Dashboard?
• How do I view sales transaction and history in Merchant Dashboard?
• How do I view daily settlement report in Merchant Dashboard?

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MDR

• What is Merchant Discount Rate (MDR)?
• Are all SME merchants subjected to MDR?
• Are there exemptions where the MDR will not be charged?
• Can a merchant transfer the MDR cost to customers using Touch 'n Go eWallet to make payment?
• How much is the MDR?
• Is there a minimum settlement amount for MDR to be applied?

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DuitNow QR

• How does a new merchant apply for a DuitNow QR code?
• How does an existing merchant apply for a DuitNow QR code?
• Is there a difference between DuitNow QR or Touch 'n Go eWallet QR codes?
• Is there an additional charge, or difference in MDR when accepting payment via DuitNow QR?
• So, if a customer scans the DuitNow QR code powered by Touch 'n Go eWallet but pays using a different eWallet, I will still receive payment?
• What happens if I still haven’t received the DuitNow QR code after 14 working days?

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