Merchant Sign Up
Payment & Settlement
Technical Matters
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Merchant Dashboard
- How do I download the Merchant Dashboard Handbook?
- How do I access my QR code using Merchant Dashboard and print it out?
- How do I activate Touch 'n Go eWallet In-App Notification (Merchant Dashboard)?
- How do I manage my outlet in Merchant Dashboard?
- How do I view sales transaction and history in Merchant Dashboard?
- How do I view daily settlement report in Merchant Dashboard?
MDR
- What is Merchant Discount Rate (MDR)?
- Are all SME merchants subjected to MDR?
- Are there exemptions where the MDR will not be charged?
- Can a merchant transfer the MDR cost to customers using Touch 'n Go eWallet to make payment?
- How much is the MDR?
- Is there a minimum settlement amount for MDR to be applied?
DuitNow QR
- How does a new merchant apply for a DuitNow QR code?
- How does an existing merchant apply for a DuitNow QR code?
- Is there a difference between DuitNow QR or Touch 'n Go eWallet QR codes?
- Is there an additional charge, or difference in MDR when accepting payment via DuitNow QR?
- So, if a customer scans the DuitNow QR code powered by Touch 'n Go eWallet but pays using a different eWallet, I will still receive payment?
- What happens if I still haven’t received the DuitNow QR code after 14 working days?
Inactive Merchant Account
- What is an inactive merchant account?
- Will the merchant still be able to receive payment from the QR code once the account status is changed to inactive?
- Will Touch ‘n Go eWallet notify the merchant before the account change to Inactive?
- How do I reactivate my merchant account?
- Are there any charges and how long would it take to reactivate the inactive merchant account?