General FAQ

Merchant Sign Up

• How do I sign up to be a Touch 'n Go eWallet merchant?
• How do I check the status of my Touch 'n Go eWallet Merchant application?
• How do I register a new or additional outlet?
• When can I receive the Merchant QR Code?

Payment & Settlement

• When will I receive my payment?
• What is the daily cut off time?
• When the daily report will send to merchant?
• How do I report a payment dispute?
• How can merchant be assured if the payment made by user is successful?
• Voice Notification

Technical Matters

• What should I do if my QR code is not working?
• What should I do if my QR code does not match my registered business name?

Update Company Details

• How do I update my company profile?

Merchant Dashboard

• How do I download the Merchant Dashboard Handbook?
• How do I access my QR code using Merchant Dashboard and print it out?
• How do I activate Touch 'n Go eWallet In-App Notification (Merchant Dashboard)?
• How do I manage my outlet in Merchant Dashboard?
• How do I view sales transaction and history in Merchant Dashboard?
• How do I view daily settlement report in Merchant Dashboard?

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MDR

• What is Merchant Discount Rate (MDR)?
• Are all SME merchants subjected to MDR?
• Are there exemptions where the MDR will not be charged?
• Can a merchant transfer the MDR cost to customers using Touch 'n Go eWallet to make payment?
• How much is the MDR?
• Is there a minimum settlement amount for MDR to be applied?

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DuitNow QR

• How does a new merchant apply for a DuitNow QR code?
• How does an existing merchant apply for a DuitNow QR code?
• Is there a difference between DuitNow QR or Touch 'n Go eWallet QR codes?
• Is there an additional charge, or difference in MDR when accepting payment via DuitNow QR?
• So, if a customer scans the DuitNow QR code powered by Touch 'n Go eWallet but pays using a different eWallet, I will still receive payment?
• What happens if I still haven’t received the DuitNow QR code after 14 working days?

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Inactive Merchant Account

• What is an inactive merchant account?
• Will the merchant still be able to receive payment from the QR code once the account status is changed to inactive?
• Will Touch ‘n Go eWallet notify the merchant before the account change to Inactive?
• How do I reactivate my merchant account?
• Are there any charges and how long would it take to reactivate the inactive merchant account?

P2P Seller

• What is P2P seller?
• How do I opt in as P2P Seller?
• Who can opt in as a P2P Seller?
• What is included in the POSM set?
• How long will P2P Seller receive their POSM Set after opting in?
• Is there any fee involved to opt in?

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Merchandise Purchase

• How to purchase TNGD POSM & Merchandise in Merchant Dashboard?
• How many items can I purchase in a single order?
• Can I make any changes to the purchased items once my order has been confirmed or cancel the order after I have made the purchase?
• Can I order items for other merchants?
• Will I receive a refund if the order processing fails?
• How long will it take to receive my order and how can I track the order status?

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