Top 10 Merchant FAQ
- How do I reactivate my merchant account?
- When will I receive my payment?
- How do I sign up to be a Touch 'n Go eWallet merchant?
- How do I update my company profile?
- How do I access my QR code using Merchant Dashboard and print it out?
- Touch ‘n Go eWallet Soundbox Manual
Merchant Sign Up
Merchant Dashboard
- How do I download the Merchant Dashboard Handbook?
- How do I access my QR code using Merchant Dashboard and print it out?
- How do I activate Touch 'n Go eWallet In-App Notification (Merchant Dashboard)?
- How do I manage my outlet in Merchant Dashboard?
- How do I view sales transaction and history in Merchant Dashboard?
- How do I view daily settlement report in Merchant Dashboard?
Payment & Settlement
Settlement To Touch ‘n Go eWallet (For Individual Trader)
- What is settlement into eWallet?
- How does settlement into eWallet work?
- How do I opt in for settlement into my eWallet?
- Can I switch between settlements to my bank and eWallet accounts?
- Where do I check the sales transaction for settlements into my eWallet?
- Is there a settlement limit for this feature?
Technical Matters
Update Company Details
MDR
- What is Merchant Discount Rate (MDR)?
- Are all SME merchants subjected to MDR?
- Are there exemptions where the MDR will not be charged?
- Can a merchant transfer the MDR cost to customers using Touch 'n Go eWallet to make payment?
- How much is the MDR?
- Is there a minimum settlement amount for MDR to be applied?
DuitNow QR
- How does a new merchant apply for a DuitNow QR code?
- How does an existing merchant apply for a DuitNow QR code?
- Is there a difference between DuitNow QR or Touch 'n Go eWallet QR codes?
- Is there an additional charge, or difference in MDR when accepting payment via DuitNow QR?
- So, if a customer scans the DuitNow QR code powered by Touch 'n Go eWallet but pays using a different eWallet, I will still receive payment?
- What happens if I still haven’t received the DuitNow QR code after 14 working days?
Inactive Merchant Account
- What is an inactive merchant account?
- Will the merchant still be able to receive payment from the QR code once the account status is changed to inactive?
- Will Touch ‘n Go eWallet notify the merchant before the account change to Inactive?
- How do I reactivate my merchant account?
- Are there any charges and how long would it take to reactivate the inactive merchant account?
P2P Seller
- What is P2P seller?
- How do I opt in as P2P Seller?
- Who can opt in as a P2P Seller?
- What is included in the POSM set?
- How long will P2P Seller receive their POSM Set after opting in?
- Is there any fee involved to opt in?
Merchandise Purchase
- How to purchase TNGD POSM & Merchandise in Merchant Dashboard?
- How many items can I purchase in a single order?
- Can I make any changes to the purchased items once my order has been confirmed or cancel the order after I have made the purchase?
- Can I order items for other merchants?
- Will I receive a refund if the order processing fails?
- How long will it take to receive my order and how can I track the order status?
Touch 'n Go eWallet Soundbox
- Touch ‘n Go eWallet Soundbox Manual
- What is Touch ‘n Go eWallet Soundbox?
- How do I order a Soundbox?
- How long will it take for me to receive my Soundbox?
- Can I order Soundbox for other merchants?
- Do I need to activate my Soundbox?