Top 10 Merchant FAQ
- How do I reactivate my merchant account?
- When will I receive my payment?
- How do I sign up to be a Touch 'n Go eWallet merchant?
- How do I access my QR code using Merchant Dashboard and print it out?
- How do I update my business and merchant name?
- How do I order a Soundbox and can I order Soundbox for other merchants?
Merchant Sign Up
Merchant Dashboard
- How do I download the Merchant Dashboard Handbook?
- How do I access my QR code using Merchant Dashboard and print it out?
- How do I activate Touch 'n Go eWallet In-App Notification (Merchant Dashboard)?
- How do I manage my outlet/branch in Merchant Dashboard?
- How do I view sales transaction and history in Merchant Dashboard?
- How do I view monthly settlement report in Merchant Dashboard?
Payment & Settlement
- When will I receive my payment?
- What is the daily cut off time?
- When the daily report will send to merchant?
- How do I view monthly settlement report in Merchant Dashboard?
- How do I report a payment dispute?
- How can merchant be assured if the payment made by user is successful?
Settlement To Touch ‘n Go eWallet (For Individual Trader)
- What is settlement into eWallet?
- How does settlement into eWallet work?
- How do I opt in for settlement into my eWallet?
- Can I switch between settlements to my bank and eWallet accounts?
- Where do I check the sales transaction for settlements into my eWallet?
- Is there a settlement limit for this feature?
Technical Matters
- What should I do if my QR code is not working?
- What should I do if my QR code does not match my registered business name?
- Can I assign my Soundbox to other Merchant IDs (MIDs) or outlets/branch under my company?
- How do I change the language for my Soundbox?
- Can I use my own SIM card or Wi-Fi for the Soundbox?
- What should I do if the SIM card is not connecting to my Soundbox?
Update Company Details
Merchant Discount Rate (MDR)
- What is Merchant Discount Rate (MDR)?
- Are all SME merchants subjected to MDR?
- Are there exemptions where the MDR will not be charged?
- Can a merchant transfer the MDR cost to customers using Touch 'n Go eWallet to make payment?
- How much is the MDR?
- Is there a minimum settlement amount for MDR to be applied?
DuitNow QR
- How does a new merchant apply for a DuitNow QR code?
- How does an existing merchant apply for a DuitNow QR code?
- Is there a difference between DuitNow QR or Touch 'n Go eWallet QR codes?
- Is there an additional charge, or difference in MDR when accepting payment via DuitNow QR?
- So, if a customer scans the DuitNow QR code powered by Touch 'n Go eWallet but pays using a different eWallet, I will still receive payment?
- What happens if I still haven’t received the DuitNow QR code after 14 working days?
Inactive Merchant Account
- What is an inactive merchant account?
- Will the merchant still be able to receive payment from the QR code once the account status is changed to inactive?
- Will Touch ‘n Go eWallet notify the merchant before the account change to Inactive?
- How do I reactivate my merchant account?
- Are there any charges and how long would it take to reactivate the inactive merchant account?
P2P Seller
- What is P2P seller?
- How do users opt in?
- What is included in the POSM set?
- What if I haven’t received my POSM set after 14 working days, or if my set is damaged?
- Is there any MDR charges for P2P seller QR payment?
- What is the settlement process flow?
Merchandise Purchase
- How to purchase TNGD POSM & Merchandise in Merchant Dashboard?
- How many items can I purchase in a single order?
- Can I make any changes to the purchased items once my order has been confirmed or cancel the order after I have made the purchase?
- Can I order items for other merchants?
- Will I receive a refund if the order processing fails?
- How long will it take to receive my order and how can I track the order status?
Touch 'n Go eWallet Soundbox
- What is Touch ‘n Go eWallet Soundbox and where can I find the user guide?
- How do I order a Soundbox and can I order Soundbox for other merchants?
- Can I make any changes to the purchased items once my order has been confirmed or cancel the order after I have made the purchase?
- Can I assign my Soundbox to other Merchant IDs (MIDs) or outlets/branch under my company?
- What is included in the packaging and how long will it take for me to receive my Soundbox?
- How do I change the language?
CrossBorder DuitNow QR (Static) Payment
- What does this mean to Malaysians?
- What should users do if DuitNow QR payment is unsuccessful?
- What do merchants need to do enable cross border DuitNow QR payments?
- Do merchants require a new business static QR code?
- Do cross border DuitNow QR payments happen in real-time?
- Where can merchants check sales transaction after receiving payment from tourists?
Cashback Packet (Merchant)
- What is Cashback Packet?
- Who can create a Cashback Packet?
- Can business owners and managers create Cashback Packet for all outlets?
- How many Cashback Packets can merchants create at a time?
- What is the maximum value per Cashback Packet that merchants can set?
- Is there a fee or charge imposed for creating Cashback Packets?