General FAQ

Merchant Sign Up

• How do I sign up to be a TNGD merchant?
• How do I check the status of my TNGD Merchant application?
• How do I register a new or additional outlet?
• When will I receive my Point of Sale Materials (POSM)?
• When can I receive the Merchant QR Code?

Payment & Settlement

• When will I receive my payment?
• What is the daily cut off time?
• When the daily report will send to merchant?
• What should I do if I did not receive my daily sales report from TNGD?
• How do I report a payment dispute?
• How can merchant be assured if the payment made by user is successful?

Technical Matters

• What should I do if my QR code is not working?
• What should I do if my QR code does not match my registered business name?

Update Company Details

• How do I update my company profile?

Merchant Dashboard

• How do I activate Touch ‘n Go eWallet In-App Notification (Merchant Dashboard)?
• How do I manage my outlet in Merchant Dashboard?
• How do I view sales transaction and history in Merchant Dashboard?
• How do I view daily settlement report in Merchant Dashboard?
• Payment Link Generator

MDR Fee

• What is Merchant Discount Rate (MDR)?
• How much is the MDR fee?
• Are all SME merchants subjected to MDR?
• Are there exemptions where the MDR will not be charged?
• When will Touch ‘n Go eWallet begin charging MDR to merchants?
• Is there a minimum settlement amount for MDR to be applied?

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Self-Registration

• How to Sign Up as Touch ‘n Go eWallet Partner via App for Non-SSM Application?
• How to Sign Up as Touch ‘n Go eWallet Partner via App for SSM Merchants?