Merchant Sign Up
Payment & Settlement
- When will I receive my payment?
- What is the daily cut off time?
- When the daily report will send to merchant?
- What should I do if I did not receive my daily sales report from Touch 'n Go Digital?
- How do I report a payment dispute?
- How can merchant be assured if the payment made by user is successful?
Technical Matters
Update Company Details
Merchant Dashboard
- How do I download the Merchant Dashboard Handbook?
- How do I access my QR code using Merchant Dashboard and print it out?
- How do I activate Touch 'n Go eWallet In-App Notification (Merchant Dashboard)?
- How do I manage my outlet in Merchant Dashboard?
- How do I view sales transaction and history in Merchant Dashboard?
- How do I view daily settlement report in Merchant Dashboard?
MDR
- What is Merchant Discount Rate (MDR)?
- Are all SME merchants subjected to MDR?
- Are there exemptions where the MDR will not be charged?
- Can a merchant transfer the MDR cost to customers using Touch 'n Go eWallet to make payment?
- How much is the MDR?
- Is there a minimum settlement amount for MDR to be applied?
DuitNow QR
- How does a new merchant apply for a DuitNow QR code?
- How does an existing merchant apply for a DuitNow QR code?
- Is there a difference between DuitNow QR or Touch 'n Go eWallet QR codes?
- Is there an additional charge, or difference in MDR when accepting payment via DuitNow QR?
- So, if a customer scans the DuitNow QR code powered by Touch 'n Go eWallet but pays using a different eWallet, I will still receive payment?
- What happens if I still haven’t received the DuitNow QR code after 14 working days?