Top 10 Merchant FAQ
- How do I reactivate my merchant account?
- What is Touch ‘n Go eWallet Soundbox & how can I activate my Soundbox?
- How can I use the Soundbox if I purchase it without a SIM card? Can I connect my Soundbox to Wi-Fi?
- How do I sign up to be a Touch 'n Go eWallet merchant?
- When will I receive my payment?
- How do I access my QR code using Merchant Dashboard and print it out?
Merchant Sign Up
Merchant Dashboard
- What is Business ID and How Can I Obtain It via my Merchant Dashboard?
- How do I download the Merchant Dashboard Handbook?
- How do I access my QR code using Merchant Dashboard and print it out?
- How do I activate Touch 'n Go eWallet In-App Notification (Merchant Dashboard)?
- How do I manage my outlet/branch in Merchant Dashboard?
- How do I view sales transaction and history in Merchant Dashboard?
Payment & Settlement
- When will I receive my payment?
- What is the daily cut off time?
- When the daily report will send to merchant?
- How do I view monthly settlement report in Merchant Dashboard?
- How do I report a payment dispute?
- How can merchant be assured if the payment made by user is successful?
Settlement To Touch ‘n Go eWallet (For Individual Trader)
- What is settlement into eWallet?
- How does settlement into eWallet work?
- How do I opt in for settlement into my eWallet?
- Can I switch between settlements to my bank and eWallet accounts?
- Where do I check the sales transaction for settlements into my eWallet?
- Is there a settlement limit for this feature?
Technical Matters
- What should I do if my QR code is not working?
- What should I do if my QR code does not match my registered business name?
- Can I assign my Soundbox to other Business IDs or outlets/branch under my company?
- How do I change the language for my Soundbox?
- Can I use my own SIM card or Wi-Fi for the Soundbox?
- What should I do if the SIM card for Soundbox is not connecting?
Update Company Details
Merchant Discount Rate (MDR)
- What is Merchant Discount Rate (MDR)?
- Are all SME merchants subjected to MDR?
- Are there exemptions where the MDR will not be charged?
- Can a merchant transfer the MDR cost to customers using Touch 'n Go eWallet to make payment?
- How much is the MDR?
- Is there a minimum settlement amount for MDR to be applied?
DuitNow QR
- How does a new merchant apply for a DuitNow QR code?
- How does an existing merchant apply for a DuitNow QR code?
- Is there a difference between DuitNow QR or Touch 'n Go eWallet QR codes?
- Is there an additional charge, or difference in MDR when accepting payment via DuitNow QR?
- So, if a customer scans the DuitNow QR code powered by Touch 'n Go eWallet but pays using a different eWallet, I will still receive payment?
- What happens if I still haven’t received the DuitNow QR code after 14 working days?
Inactive Merchant Account
- What is an inactive merchant account?
- Will the merchant still be able to receive payment from the QR code once the account status is changed to inactive?
- Will Touch ‘n Go eWallet notify the merchant before the account change to Inactive?
- How do I reactivate my merchant account?
- Are there any charges and how long would it take to reactivate the inactive merchant account?
P2P Seller
- What is P2P seller?
- How do users opt in?
- What is included in the POSM set?
- What if I haven’t received my POSM set after 14 working days, or if my set is damaged?
- Is there any MDR charges for P2P seller QR payment?
- What is the settlement process flow?
Merchandise Purchase
- How to purchase TNGD POSM & Merchandise in Merchant Dashboard?
- How many items can I purchase in a single order?
- Can I make any changes to the purchased items once my order has been confirmed or cancel the order after I have made the purchase?
- Can I order items for other merchants?
- Will I receive a refund if the order processing fails?
- How long will it take to receive my order and how can I track the order status?
Soundbox Lite
- What is Touch ‘n Go eWallet Soundbox & how can I activate my Soundbox?
- How do I order a Soundbox and can I order Soundbox for other merchants?
- Can I make any changes to the purchased items once my order has been confirmed or cancel the order after I have made the purchase?
- Can I assign my Soundbox Lite to other outlets under my company?
- What is included in the packaging and how long will it take for me to receive my Soundbox?
- How do I change the language?
Soundbox Subscription
- What is the Soundbox Subscription Plan?
- How do I subscribe to Soundbox Subscription service?
- How does the subscription plan work?
- Will I own my Soundbox device after completing the 24-month monthly fee?
- What does the monthly Soundbox Service Fee cover? And what will happen if I don’t pay the Service Fee?
- What happens if I miss a payment?
Soundbox Pocket
- What is TNG eWallet Soundbox Pocket?
- What is the difference between TNG eWallet Soundbox Pocket and TNG eWallet TransferMATE?
- The TNG eWallet Soundbox Pocket I ordered came attached with my merchant QR code. Can I replace it with the DuitNow QR code and use that instead?
- Where can I purchase the TNG eWallet Soundbox Pocket?
- Can I purchase the TNG eWallet Soundbox Pocket on behalf of someone else?
- How long does it take for my TNG eWallet Soundbox Pocket order to arrive?
CrossBorder DuitNow QR (Static) Payment
- What does this mean to Malaysians?
- What should users do if DuitNow QR payment is unsuccessful?
- What do merchants need to do enable cross border DuitNow QR payments?
- Do merchants require a new business static QR code?
- Do cross border DuitNow QR payments happen in real-time?
- Where can merchants check sales transaction after receiving payment from tourists?
Cashback Packet (Merchant)
- What is Cashback Packet?
- Who can create a Cashback Packet?
- Can business owners and managers create Cashback Packet for all outlets?
- How many Cashback Packets can merchants create at a time?
- What is the maximum value per Cashback Packet that merchants can set?
- Is there a fee or charge imposed for creating Cashback Packets?
e-Invoice
- What are TNG Digital's company details?
- What is e-Invoice?
- When does e-Invoice take effect?
- Which trader types are affected by e-Invoice implementation?
- What are the benefits of e-Invoice?
- Who can access e-Invoice from Merchant Dashboard?
Perbadanan Insurans Deposit Malaysia (PIDM)
- Is my settlement secure with TNG eWallet, even though it is not protected by PIDM?
- Are my business transactions in the TNG eWallet secure, even though they aren't covered by PIDM?
- If TNG Digital decides to wind down its business, what will happen to my business funds in TNG eWallet?
- What happens if there's a delay in my settlement?