Yes, the Soundbox comes with 18 months warranty from the date of purchase.
The warranty only covers technical problems and does not cover damages due to:
- Moisture or liquid penetration
- Physical damage — i.e. damage to the device as a result of a fall, impact, etc
- Unauthorised intervention — including repairs performed during the warranty period by an unauthorised person
In case that you need to claim the warranty, please get in touch with our partner’s helpdesk for assistance. You need to attach a photo or a video and explain the issue.
If your device meets the requirements for a warranty claim, collection for the Soundbox will be scheduled, and a courier company will be assigned to pick up the item from you and ship you a replacement unit within 14 working days.
Contact number: 04-2022 123
Operation hours: 9am to 6pm, Mondays to Fridays