Yes, it does and are as follows:
The warranty only covers technical problems and does not cover damages due to:
| One-time purchase | Subscription Plan |
| 18 months from the date of purchase | 12 months from the date of subscription |
The warranty covers only specific manufacturer defects and technical problems related to:
- Speaker
- Battery
- LCD display screen
- Sim slot
- Cable and charging port
- Device unable to turn on
- Fire, flood and theft (police report required)
But it does not cover damages caused by:
- Moisture or liquid penetration
- Physical damage — i.e. damage to the device as a result of a fall, impact, etc
- Unauthorised intervention — Including repairs performed during the warranty period by an unauthorised person
If your device meets the requirements for a warranty claim, collection for the TNG eWallet Soundbox Lite will be scheduled, and a courier company will be assigned to pick up the item from you and ship you a replacement unit within 14 working days.
Contact number: 04-2022 123
Operation hours: 9am to 6pm, Mondays to Fridays
Email: operation@infinitepay.com.my
Whatsapp: 012-944 4482 (Text only)