If you can’t make a transaction or can only perform certain actions, your Business Account may be in a cooling-off period. This is a security measure to help protect your account from fraud or unauthorised use. When unusual or suspicious activity is detected, certain transactions or actions may be temporarily restricted for a set duration.
Business Account has two levels of cooling-off periods:
1. Transaction level cooling-off:
During this period, you can still receive payments, but you won't be able to make payments or transfers for 3 to 12 hours. This happens when you:
- Change your transaction limit
- Update your business account details (eg. Name, contact info)
- Make a high number of unusual transfers
- Change your daily transfer limit
Example system messages:
2. Account level cooling off
During this period, you can log in to view your account and receive funds, but all other actions are restricted for 3 to 24 hours. This happens when you:
- Just created a Business Account
- Log in from a new device
- Reactivate an account that has been inactive for a long time
- Change sensitive business account details
Example system messages: