Step 1: The system will automatically attempt to reprocess the payment from your eWallet every day until it is successful. Please ensure your eWallet has sufficient balance, and the system will retry on the next day.
Step 2: If your device has been deactivated, please contact our merchant helpdesk to request reactivation. Once the request is submitted, please allow up to 5 working days for your Soundbox to be reactivated.