Yes, the new Soundbox comes with a 12 -month warranty from the date of trade-in submission, giving you peace of mind and protection for your investment.
The warranty covers only specific manufacturer defects and technical problems related to:
- Speaker
- Battery
- LCD display screen
- Sim slot
- Cable and charging port
- Device unable to turn on
- Fire, flood and theft (police report required)
But it does not cover damages caused by:
- Moisture or liquid penetration
- Physical damage i.e. damage to the device because of a fall, impact, etc
- Unauthorised intervention including repairs performed during the warranty period by an unauthorised person
- Used in a manner not in accordance with the provided instructions or its intended purpose
If your device meets the requirements for a warranty claim, collection for the Soundbox will be scheduled, and a courier company will be assigned to pick up the item from you and ship you a replacement unit within 14 working days.
Contact number: 03-3099 6666
Operation hours: 9am to 6pm, Mondays to Fridays
Email: support@infinitepay.com.my
Whatsapp: 03-3099 6666 (Text only)
For more info on how to claim your warranty, please refer to the Soundbox FAQ.