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  1. Merchant Help Center
  2. Merchant Dashboard
  3. Soundbox
  4. Soundbox Trade-In Program

Soundbox Trade-In Program

  • What is the Soundbox Trade-In Program?
  • Where can I access the Soundbox Trade-In Program?
  • Who can join the Soundbox Trade-In Program?
  • What Soundbox can I trade in?
  • Can I trade in a Soundbox that is still under a TNG eWallet Soundbox Plan or commitment period with another service provider or third party?
  • How do I trade in my Soundbox via the Soundbox Trade-In Program?
  • Do I need to pay before my trade-in is approved?
  • Can I trade in more than one Soundbox?
  • Can the same serial number be used more than once?
  • Can I combine the Soundbox Trade-In Program with other promotions or discounts?
  • What happens after I submit my trade-in request?
  • Where do I drop off the Soundbox I’m trading in?
  • Are there circumstances when the Soundbox I’m trading in gets rejected?
  • How long does it for the new Soundbox to be delivered after submitting the trade-in request?
  • What if my new Soundbox is damaged or defective?
  • Is the new Soundbox covered by warranty and how do I claim the warranty?
  • Can I cancel my Soundbox trade-in after I’ve paid?
  • Is the Soundbox Trade-In Program a temporary campaign or permanent offering?
  • Who can I contact if I need help if I need help with the Soundbox Trade-In Programme?
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