If your new Soundbox arrives damaged, here’s what you need to do:
- Contact our partner’s helpdesk within 48 hours of receipt for assistance.
Contact number: 03-3099 6666
Operation hours: 9am to 6pm, Mondays to Fridays
Email: support@infinitepay.com.my
Whatsapp: 03-3099 6666 (Text only) - Provide supporting documents such as the consignment note and images of the damaged device.
- Our partner will arrange for a courier service to collect the damaged device for verification.
- If your claim is approved, a replacement unit will be delivered to you within 14 days.
- Reports made after 48 hours may incur charges for exchange or repair.
Please note that claims submitted after 48 hours may incur additional fees. We are committed to providing a swift and hassle-free resolution to any damage that may occur during shipping.